Autodesk Certification support & policies

Find support options, answers to frequently asked questions, and certification policy information.

Certification policies

Read our certification policies to learn about our exams, code of conduct, personal information and privacy, and more.

Certification support

FAQ: Learn your way

Find answers to common questions about Learning Pathways, courses, software requirements, and more.

Our self-paced, modular courses are conducted exclusively online, enabling you to work at your own pace. No in-person or video conference attendance is required. You can access your lectures, practice tests, and assignments anytime and anywhere via the web.

Learning Pathways combine skill-builder courses and certification prep to increase your knowledge and verify your skills before taking your certification exam. Build your confidence and increase your abilities to succeed in your current role or open the door to new career opportunities.

Yes. Use your Autodesk Account to sign up for free courses, and track your learning progress with My Dashboard.

While certification Learning Pathways are useful to anyone looking to gain advanced certification, we encourage students and educators to visit the Autodesk Education Community to to find out about relevant certifications and Autodesk Design Academy to learn with free courses and teach with Autodesk curricula resources.

Our self-paced courses take from 2 to 20 hours to complete. The time varies according to the complexity of the software, the skill and workflow, and the level of the course.

English-language transcripts are available on the course video player. To show a scrolling transcript of the audio portion of the video, select the inverted quotation marks (“) control in the lower-right area of the video player. To hide the transcript, select the control again. Transcripts may be downloaded as an .srt or .txt file. To download a transcript, select your preferred file type below “Transcripts.”

The criteria for completing a course is to pass the required test for the course. Track your learning progress with My Dashboard.

Our Learning Pathways algin to relevant industry skills and workflows, enabling you to excel in your career or open the door to new opportunities. We partner with subject matter experts, educational institutions, organizations, and governments to identify the skills needed to solve the world's toughest challenges and create courses and Learning Pathways to meet them.

You will earn a certificate of completion each time you pass a skill-builder course. Certification prep courses track your preparedness for passing the Autodesk certification exam; we do not offer a certificate of completion for these courses. Find your recognitions on My Dashboard.

FAQ: Before you certify

Get answers to questions on certification types, preparation, requirements, and more.

Autodesk and our testing provider, Pearson VUE, are committed to ensuring testing access for all individuals in accordance with the Americans with Disabilities Act (ADA). Include your request for accommodation in your certification application by describing your need and providing supporting details.

We evaluate each accommodation request in accordance with the Americans with Disabilities Act (ADA). The accommodations offered by our testing provider, Pearson VUE, are available for online exams or in test centers. Pearson VUE test accommodations may include extra testing time, a separate testing room, and breaks.

We review your accommodation request and respond in most cases within two business days. You’ll receive an email notification with the decision.

If approved, specific Americans with Disabilities Act (ADA) accommodations will be communicated to Pearson VUE before you schedule an appointment. You’ll see any approved accommodations in your appointment scheduling screen, as well as in your Pearson Vue confirmation email.

In some cases, your accommodation may not be easily managed with Pearson Vue’s online scheduling process. You'll see a message to contact Pearson VUE’s Accommodations Scheduling Specialists.

If you’ve been approved for accommodations such as a Reader, Recorder, or Separate Room, schedule your appointment directly with Pearson VUE’s Accommodations Scheduling Specialists at (800) 466-0450. Press Option 3 and indicate the “Autodesk Certification Program” when prompted. You’ll be asked to provide the following information from your Autodesk certification application: first name, last name, address, email, and phone.

If your accommodation request was denied, you may not have provided sufficient detail about your request or your reason may not correspond with the Americans with Disabilities Act (ADA). Create a case with Autodesk support to request an appeal, providing any information that supports your request.

FAQ: Your certification exam

Find answers to questions on exam preparation, format, payment, and more.

Due to the Coronavirus pandemic, many testing centers are closed for in-person testing, but online options are available. For complete information about testing options in your area, visit Pearson VUE’s COVID-19 update page.

Our Pearson VUE-hosted certification exams are selected response. You will not have access to the software to help you with your answers. Exams feature several different types of questions:

  • Multiple-choice questions measure knowledge of a specific content topic. A multiple-choice item asks a question and provides multiple possible answers.
  • Drag-and-drop questions measure object-association and placement skills. Exam takers select and reposition answer options within a list or graphic.
  • Active-screen questions measure familiarity with the software UI by using interactive images of the software.
  • Hot-area questions measure your ability by asking you to select “hot” areas of an exhibit. Hot-area items are essentially multiple-choice items with graphical answer choices.
  • Graphic-interpretation questions measure your ability to view a graphic and interpret the information successfully.

Your exam is scored with a pass or fail result. Passing scores vary by certification exam, and we do not disclose the passing score to candidates before they take the exam.

For Autodesk Certified Associate, Autodesk Certified Professional, and Autodesk Certified Expert certification exams in English, Autodesk now administers its own exams. Certiport continues to offer Autodesk Certified User and translated language Autodesk Certified Professional certification exams. Certiport Autodesk Certification has complete information on these certifications.

Yes. Note that your proctor will be communicating with you in English only.

No. Use your Autodesk Account to apply for Autodesk certifications and to schedule or modify your exam appointment.

Contact Pearson VUE directly for support on issues with connecting to your proctor or a Pearson VUE facility or with issues on exam session technology.

You can cancel or reschedule your exam appointment from My Dashboard. If you cancel your exam appointment, you must do so a minimum of 24 hours prior to your appointment. Failure to cancel in time or failure to appear for your appointment will result in the forfeiture of your exam fee. You may reschedule your appointment prior to the 24-hour window free of charge.

Pearson VUE accepts Visa, American Express, or MasterCard debit or credit cards as well as payment vouchers. For additional details, consult the Payment FAQ on Pearson VUE’s helpful resources.

Payment is required when scheduling an exam appointment. As part of the check-out process, you will have the option to enter your voucher code.

When scheduling and paying for your Autodesk certification exam with our exam service provider, Pearson VUE, input your discount code at check-out.

First, run the system test again. Then, consult the technical requirements, and if your issue has not resolved, contact Pearson VUE customer service.

There are three ways to view the results of your certification exam:

  1. You will receive a notification of your results at the end of your exam session.
  2. An email with your results will be sent to the email address in your Autodesk account.
  3. If you’ve earned a certification, you can see it on My Dashboard. Select My Certifications to find certification exam results, earned certifications and the option to download your official credential.

Based on your exam result, you will receive a notification of your awarded certification at the email address associated with your Autodesk Account.

FAQ: After you certify

Learn about certification requirements, recertification policies, and more.

Congratulations on earning your new badge! Upon earning your certification, you’ll receive an email from “Autodesk via Credly” inviting you to claim your Credly digital badge. Visit the Credly Help Center for guidance on how to manage and share your badge.

Your notification email will guide you to setup a Credly account and claim your new badge. Already have a Credly account using a different email address? You may wish to merge accounts, following this guidance.

You must enable sharing on your Credly badge to show your certification. Once enabled, your badge will automatically appear in your AKN profile under “Certifications.”

Not seeing a badge in your profile? Make sure to use the same email address for both your Credly and Autodesk accounts.

Welcome ${RESELLERNAME} Customers

Please opt-in to receive reseller support

I agree that Autodesk may share my name and email address with ${RESELLERNAME} so that ${RESELLERNAME} may provide installation support and send me marketing communications.  I understand that the Reseller will be the party responsible for how this data will be used and managed.

Email is required Entered email is invalid.